Cinta88 Privacy Policy – Personal Data Protection for Malaysian Users

Cinta88 ("we", "our platform") is fully committed to protecting the privacy and security of the personal data of all users who access and use our services. This Privacy Policy has been drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices in data protection.

This Privacy Policy clearly and transparently explains how cinta88 collects, processes, stores, discloses, and protects your personal data when you register, log in, make deposits via Touch 'n Go, DuitNow, GrabPay, or FPX, play slots, live casino, blackjack, table games, or carry out any transaction on our platform.

By registering for or using the cinta88 platform, you hereby consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

Cinta88 collects various types of information for the purposes stated in this policy. Data is collected either directly from you or automatically through your use of the platform.

A. Information You Provide Directly:

• Registration Information: Full name, date of birth, gender, identification card number (MyKad), email address, mobile phone number, and password.
• KYC (Identity Verification) Information: Copies of your identification card, bank statements, proof of address, and other required verification documents.
• Financial Information: Bank account details, Touch 'n Go eWallet account number, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks) information used for deposits and withdrawals.
• Communications: Records of your interactions with our customer support team via Live Chat, email, or other channels.

B. Information Collected Automatically:

• IP address, browser type, device operating system
• Gaming activity data: bets, wins, losses, transaction history
• Gaming session times and duration
• Cookie data and similar tracking technologies
• Approximate location based on IP address

All personal data collected by cinta88 is used exclusively for legitimate purposes directly related to the provision of our platform services. The following are the specific purposes for which your data is used:

Cinta88 will not process your personal data for any purpose other than those stated above without first obtaining your renewed consent. You may withdraw your consent for marketing at any time through your account settings.

Cinta88 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where we may need to share your information:

• Trusted Service Providers: Companies that help us operate our platform — including payment processors such as Touch 'n Go, DuitNow, GrabPay, and FPX (Maybank2u, CIMB Clicks), server hosting providers, and data analytics firms — are all bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or directive from a competent authority in Malaysia to disclose information for the purposes of criminal investigation, anti-money laundering (AML) prevention, or national security.
• cinta88 Rights Protection: To detect, prevent, or address fraud, technical security issues, or to defend against legal claims.
• Business Transfer: In the event of a merger, acquisition, or sale of assets involving cinta88, user data may be transferred to the new entity, which will remain bound by this Privacy Policy.

In all data-sharing instances, cinta88 ensures that recipients uphold data protection standards equivalent to or higher than our own. We do not share sensitive information such as your identification card details or bank account number unless strictly necessary for the stated purpose.

The security of your personal data is cinta88's highest priority. We implement multiple layers of technical and organisational safeguards to protect your information from unauthorised access, disclosure, alteration, or destruction.

Security measures we have in place:

• 256-bit SSL/TLS Encryption for all data transmitted between your browser and cinta88's servers
• Encryption of data at rest for all sensitive data stored in our databases
• Two-Factor Authentication (2FA) available to all user accounts
• 24/7 Security Monitoring with active intrusion detection systems (IDS)
• Regular security audits by independent third parties
• Internal access controls strictly enforced – only authorised personnel may access user data on a need-to-know basis
• Data backup regularly and encrypted at a secure location

While cinta88 takes all reasonable precautions, no security system can be guaranteed 100% secure. In the event of a data breach that affects your rights, cinta88 will notify you within the timeframe required by applicable law and take immediate remedial action.

Cinta88 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and deliver relevant content. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, game sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collects information about how you use the platform — pages visited, time spent, errors encountered — to help us improve our services.
• Functional Cookies: Remembers your preferences such as language, region, and display settings so you do not have to reconfigure them each time.
• Marketing Cookies (with consent): Used to display promotions and offers relevant to your interests. You may opt out of these cookies.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some areas of the cinta88 platform. For more information on managing cookies, please refer to your web browser's help guide.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by cinta88:

To exercise any of the rights above, please contact us via email at support@cinta88.bet by clearly stating your request. We will process your request within 21 working days in accordance with Malaysia's PDPA requirements.

Cinta88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following guidelines apply to our retention periods:

• Active account data: Retained for the duration your account is active, plus 5 years after account closure to meet anti-money laundering legal requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
• Customer support communication logs: Retained for 3 years from the date of last interaction.
• Cookie and analytics data: Aggregate data is retained for 2 years; individual data is deleted after 13 months.
• KYC Information: Retained for the duration your account is active and 5 years after account closure.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked back to you. This deletion process is permanent and cannot be reversed.

The cinta88 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

Should we discover that we have inadvertently collected personal data from someone under the age of 18, we will take immediate action to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on our platform are urged to contact us immediately at support@cinta88.bet.

Cinta88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. The date of the most recent update will always be displayed at the top of this document.

For significant amendments that affect how we process your personal data, cinta88 will provide advance notice of at least 14 days before the amendments take effect, via your registered email or in-platform notification. Continued use of the platform after the amendments take effect will be considered your acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how cinta88 handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Email: support@cinta88.bet (please mark the subject: "Privacy Enquiry")
• Live Chat: Available 24/7 via the cinta88 platform
• Response time: Within 3 business days for general enquiries; 21 business days for formal data rights requests

If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection (PDPD) Malaysia or the relevant regulatory authority.